A culture of treating people like adults, and a 99% Glassdoor approval rating…

On Wednesday I interviewed Mark McClain, CEO and Founder of SailPoint, a leading cybersecurity company. This is the second successful company Mark has founded — his first, Waveset, was acquired by Sun Microsystems in 2003. Interestingly he has had the same Four Core Values in both companies; that, to me, reinforced the lesson that values never change.

Mark shared that what makes a great customer experience is a “collective passion to solve customer problems.”

Then I asked the question that is bouncing around the mind of most CEOs … “What is the key to getting a 99% Glassdoor approval rating?”

Mark said, “In 20 years of leading technology companies, I’ve learned that nothing is more important to lasting success than a clearly articulated set of core values. At SailPoint, we base everything we do on our four I’s – Innovation, Integrity, Impact and Individuals. With these as our foundation, we’ve built a culture that ‘treats people like adults,’ and I guess my Glassdoor rating indicates that they like being treated that way! When our people feel valued and appreciated, they work with our partners to deliver compelling value to our customers, which ultimately results in a healthy, growing company that delivers great value to shareholders, as well. Everybody wins!”

I like that — treat people like adults — and this is a great practice, not just limited to business. If you have sons and daughters coming home for Thanksgiving, this one insight could elevate the holiday and the family …