Bob DiMuccio, CEO, Amica Mutual Insurance Company

 
Bob DiMuccio, CEO of Amica Mutual Insurance, established in 1907, explains the secret behind winning 54 JD Powers awards, creating a culture of achievement, success, and trust, technology’s impact on the future of financial services, providing world-class service during a crisis, changes in workplace models including lessons learned, the deep meaning of 2,000 bricks, and, community involvement and purpose.