Cindy J. Miller, CEO of Stericycle, the largest healthcare waste management company with 15,000 employees shares their model and what actually happens with medical waste to keep hospitals running and the environment safe. Cindy also talks about their other global business, shredding, and the importance of securing private personal information. Next, Ms. Miller speaks to Stericycle’s historically key role during many infectious health scares and the challenges faced and overcome through adaption, innovation, and strength of their culture.

In the second half of the interview, Cindy shares her personal journey to becoming a CEO and the lessons learned from her father during tough financial times, which ultimately shaped and prepared her for future challenges. Finally, Ms. Miller talks about her leadership philosophy and practices in building a great culture of trust with all stakeholders and relationships and the importance of authenticity as they build for the future.