Fred Crawford, President of Aflac talks about the company’s pioneering model in creating the market of supplemental health insurance for businesses in the U.S. and Japan. Fred speaks to the unprecedented number of awards received as a most ethical company and how that fits into their ESG model and their culture, by “standing in the gaps”. Further, Mr. Crawford talks about diversity across all categories and the practical impacts achieved. Fred also explains how their philanthropic efforts in fighting pediatric cancer fit into their corporate social responsibility goals. Finally, he talks about digital innovations for better customer engagement as customers work through challenging times. To cap it off, Mr. Crawford reveals what he’s learned from Aflac’s long-tenured and stalwart CEO, Dan Amos, in several key areas.