Jérémie Papin, Chairperson, Nissan Americas talks about how the pandemic escalated Nissan’s transformation including their focus on sustainability, customer value, brand image, DE&I, enthusiasm for their products and the culture of innovation at the company. As well, Jérémie explains how Nissan is investing in modernization toward electric motor vehicles and bringing in new technology like autonomous capabilities. Mr. Papin speaks to trends in the industry, connectivity, the future of the auto industry, and the evolving customer experience model. Further he gives insights into creating a great culture of learning, inclusion and unique practices to drive innovation and customer satisfaction through a diversified workforce, to bring ‘thrill’ to their customers. Finally, Jérémie discusses the complexities in supply chain and logistics and gives advice to other CEOs during challenging times to bring positive results.