Patrick Gallagher, President, Sales, Marketing and Service of NetJets, one of the 3 largest jet fleets among all carriers in the world, discusses their leading fractional ownership model for private chartering, leading through crisis without risking their hallmark safety and service focus, lessons learned including having a ’20/20 Flight Plan’ as a guiding light for all economic conditions, how parent Berkshire Hathaway and Warren Buffett influenced their value proposition, and preserving your corporate reputation. Pat also talks about how he got into this industry through his dad, an aerial photographer. Finally, Mr. Gallagher shares insights on trends in the private jet world as it pertains to CEOs, the importance of knowing the customer, and building a great culture of safety, service, innovation, and sustainability.