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Jack Mitchell, Chairman of Mitchell Stores, a coast-to-coast family-run luxury clothing and jewelry retail business cited as a Harvard Business case study in excellence, explains the secrets of business growth, the importance of making the customer the center of the universe, and, as a top 10 visionary of the century, discusses the future of retail post-pandemic. Jack captures his leadership philosophy in his top-selling book endorsed by Warren Buffet as a must-read, entitled “Hug Your Customers.”

Interview Aired: 3/11/21