Last week I asked Chris Homeister CEO of The Tile Shop how during their explosive growth of stores he recruited talent to drive a consistent customer experience store model. His answer surprised me, “We get great recruits from hospitality. Bartenders, hotel and restaurant staff and waiters are great because they have all the ingredients: they know how to smile authentically, create positive customer relations, quickly solve problems and multitask. They have desire to please and to sell and that makes them exceptionally valuable on the showroom floor. We then train them extensively in everything about tiles.”
Think about your business and are there unexpected pockets where you can hire great talent?

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