Managing through crisis –The customer model during 9/11

James Parker, former CEO of Southwest Airlines, Talks on The CEO Show with Robert Reiss about managing through crisis, by doing the “right thing” for their customers, employees, and stakeholders. Parker discusses the things differentiating Southwest from its competitors, and how it has been able to deliver both low fares and great customer service.

Interview Aired: 06/15/2008


Leave a Comment